Welcome to LUMINOUSIPTV PROVIDER (“we”, “our”, or “us”). At LUMINOUSIPTV, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you access our services through our website, mobile applications, or any other platforms we manage.
By using our services, you agree to the practices described in this policy. Please read it carefully.
1. Information We Collect
We may collect various types of information from and about users of our service, including:
A. Personal Information
Full name
Email address
Phone number
Mailing address
Payment details (e.g., credit/debit card information)
Account login credentials
B. Device and Usage Data
IP address
Device type, operating system, and browser
MAC address
Viewing history and preferences
Time spent watching content
Geolocation data (if applicable)
C. Technical and Log Data
Connection logs
Bandwidth usage
Server performance metrics
Crash reports
Cookies and similar tracking technologies
D. Cookies and Tracking Technologies
Our website and apps use cookies and similar tools to:
Enhance your browsing experience
Analyze traffic
Deliver personalized content and advertisements
You can control cookie settings via your browser or device settings. However, disabling certain cookies may affect the functionality of our services.
2. How We Use Your Information
We use your personal information to:
Provide and maintain our IPTV services
Process payments and manage subscriptions
Personalize content recommendations
Improve service quality and performance
Communicate updates, promotions, or technical notices
Detect and prevent fraud or misuse
Comply with legal obligations
6. User Rights
Depending on your location, you may have rights regarding your personal data, including:
The right to access your information
The right to correct inaccuracies
The right to delete your data
The right to restrict processing
The right to data portability
The right to withdraw consent
To exercise these rights, please contact us using the details at the end of this policy.
7. Security Measures
We implement industry-standard security measures to protect your personal information, including:
SSL/TLS encryption for data transmission
Secure payment gateways
Regular system audits and vulnerability testing
Restricted employee access to sensitive data
Strong password policies
While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can take appropriate action.
9. International Data Transfers
Your information may be transferred to, stored, and processed in countries outside of your own, including countries where we operate or partner with service providers. These countries may have different data protection laws than your jurisdiction. By using our services, you consent to such transfers.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
Posting the updated policy on our website
Sending an email notification (where possible)
The revised policy will be effective upon posting unless otherwise stated.
11. Third-Party Links
Our website may contain links to external websites operated by third parties. We are not responsible for the content or privacy practices of these sites. We encourage you to review the privacy policies of any external websites you visit.
12. Your Consent and Acceptance
By continuing to use our website and services, you acknowledge and accept the terms of this Privacy Policy. If you do not agree with this policy, please do not provide us with any personal information.
Please note that declining to provide personal information may limit your ability to access certain features or services.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
📧 Email: [[email protected] ]
🌐 Website: [www.luminousiptv.com/contact-us]